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Sales Terms & Conditions The sale of all goods is subject to the terms and conditions stated below. By accepting delivery of any goods it is understood that the terms and conditions are satisfactory to and accepts by the customer. Unless specifically agreed to in writing, purchase orders or other writings may not vary the terms and conditions below: Special Orders: Sales on special order, non-stock or discounted items cannot be cancelled or returned. Order Changes or Cancellations: Orders entered into the system are processed immediately to assure same-day shipping, and therefore may not be changed or cancelled. Refused deliveries are subject to a 20% restocking fee plus recovery of all freight charges. A special order that has not shipped may be cancelled with approval and will be subject to a minimum 20% fee. Product Return Authorization Guidelines: All product being returned, whether defective or otherwise, must have an approved Returns Authorization number (RA). Any product returned without an RA will be refused and no credit will be issued. Our returns team can be reached at 800-482-8128 to assist you with any product issues that may arise. All returns must be initiated within 30 days of your purchase date. Any items returned without a Return Authorization (RA) number will be refused. Product Returns Procedure 1. All returns or exchanges must be pre-approved, and assigned a RA number.  This RA  number  will expire in 10 days, so please be sure to return your item(s) promptly.Repackaging Product for Return: Once an RA number has been generated and communicated to you, the product  should be packaged for return shipment. All products must be shipped in a protective outer box with suitable inner packaging to prevent the product from being damaged in transit, regardless of return reason.    Product not returned  in the above manner may be returned at the customer’s expense without a credit being issued. 2. Please ensure the RA number is written down on the outer shipping carton. In case of multiple cartons, write the RA number on each label and indicate the number of cartons ( for example 1 of 3, 2 of 3, and 3 of 3) DO NOT write the RA number directly on the packaging of the item(s) you are returning. Defacing of the product packaging will cause an automatic cancellation of the RA and no credit will be issued. The product must be in resalable condition to receive a credit for any non-quality related return. 3. An RA number does not guarantee a credit. It gives you authorization to return item(s) to us for inspection. Credits will be issued after product has been inspection and determined a credit is due.Any package sent to us for any reason with an authorization number on the outside of the box will be refused. Any unauthorized return, if accepted, will be subject to a 20% restocking charge, unless the value of the returned merchandise is less than $50, in which case a flat $10 processing fee will be charged. The return must be in the original sealed carton. Order Entry and Shipping Errors: More than 99% of our orders are shipped accurately, and we apologize if we made an error with your shipment. We will correct any order entry and shipping errors as long as you contact us within 30 days of the original invoice date. Custom Ordering Errors: We will gladly take back and issue credit for product ordered in error provided the product and packaging are returned in resalable condition. Product must be shipped back within 30 days of invoice date and freight prepaid at the customer’s expense. Returned products are subject to a 20% restocking charge. Returns less than $50 in value are subject to a flat $10 processing fee. Defective Merchandise   A. Image Craft Compatibles – We stand behind our compatible with a 1 year satisfaction guarantee. If you are not happy with the quality of your compatible product please contact the returns team within 1 year from the date of purchase for a refund of the purchase price or a replacement of the same product. Product should be returned in a condition that will allow proper quality testing. Returns will not be accepted on fully used cartridges or product that can’t be post tested. B. OEM Consumables – We encourage you to contact the manufacturer directly for exchanges of defective items. However, we are pleased to assist you with the exchange on all eligible goods as long as you contact us within 30 days of original invoice. The following manufacturers must be contacted directly for credit/replacement of defective product: Brother 800-284-4329 Lexmark 800-539-6275 Sharp 800-237-4277 Canon 800-652-2666 Okidata 800-654-3282 Xerox 800-275-9376 Epson 800-533-3731 Ricoh 800-882-4858 Refused Deliveries: Refused deliveries are subject to a 20% restocking fee, plus recovery of all freight charges.

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